What our Customers say...

Water Damage Testimonials

Our finished basement flooded and we had just moved into the house so all of our belongings were down there as well. My insurance company recommended me to call SERVPRO and I couldn't be more thankful to have had them come out. They arrived at my house within a couple hours and were on it! Shane, Dan, Justin, and Courtney were so incredibly polite and helpful. They were very open to me asking a ton of questions and were super knowledgeable in what they do. They never seemed annoyed with what they had to do or with me asking them so many questions. They are truly a great group of people to have worked with! I knew that we could trust them 100%. I know that we won't have to worry about any more damage from the water because of this company, which is such a huge relief! Now we can start fresh in our basement and get it back to the way we want it. I would HIGHLY recommend them!

So thankful for the thorough and ready help with our hot water tank damage. When others told us, see you Monday...SERVPRO (Shane and Shina)showed up on Saturday and took action to restore our house. - Tom Forgie

My husband and I were out of our house for over 3-4 hrs and when we arrived back home we walked into a water disaster! Our kitchen and finished basement were flooded. Refrigerator water line was pouring water everywhere. Called our insurance company and was given SERVPRO as a company to assist. Tom and Mark our awesome team called to give us their approximate time of arrival. They were prompt and courteous arriving when we were desperate for help. We honestly can’t thank them enough for their work and understanding of our situation! We recommend them highly!

The hose came off my washing machine while I was at work and flooded my entire laundry and storage room. My insurance agent told me to call SERVPRO, and they were at my house that same day. Not only did they take care of the water, but they cleaned and returned my belongings to me as good as new. I would recommend them to anyone.

SERVPRO has been the answer to all my woes. Massive water damage to a finished basement due to sump pump failure left me in despair & anguish. The team arrived to my home in the late evening hours to cut, bag, pack & carry up a seemingly endless flight of stairs, 50 bags of soaking wet pad & carpet.They worked expeditiously with an with an upbeat, professional demeanor, as well as, conscientiousness for the care of my home & belongings. They showed a great sense of empathy for my stressful situation as they explained to me, very patiently, each step of the mitigation process. Kudos to the team! You Rock!!!

[They] helped so much when we needed them the most for drying out our home. We highly recommend them if you need anything done.

Could not speak higher of their professionalism! Highly recommended to anyone needing any restoration!

"Our toilet flooded our upstairs bathroom and into the hallway. We called SERVPRO to help us. The staff was very polite, and truly made us feel as if we were important and cared for. They came out quickly, and got the job done in a good time period. I would recommend them again and again."

"A horrible experience, which was made better once I called SERVPRO of NW Genesee County. This organization is what a company that specializes as a flood damage repair service should be."

"SERVPRO of Fenton took care of everything after a nearby lake spilled over into my house. From boxing stuff up to pumping out the water, drying everything out, and tearing out the damaged parts...they did it all. Awesome job!"

"Highly satisfied and would use again if I had another flood"

"Friendly and dependable. Would recommend to anyone"

"Would use you again, but hope I never have to" 

"Our basement flooded, I called SERVPRO and they had a guy named Dave call me right away. He came out the same day and checked around, checked all of the walls and floor. We had already ripped up the carpet and did the demo work ourselves. Dave sent a team in to dry out the area. All in all, we were very happy with the promptness and attitudes of the workers. Very polite workers. I would recommend them most definitely."

 I came home from vacation and was devastated to find my basement had flooded. A flooded basement is stressful and inconvenient. Thanks to Matthew and Betsy, that stress and inconvenience was greatly reduced! They completely understood my situation, frame of mind, and got me through one of the most devastating events as a homeowner.

I had a water leak, contact my insurance, who in turn contacted SERVPRO. The project manager, Dave was here in less than two hours. He brought in two service men, they were fast, very efficient, and most of all they didn't mind my 200 questions. They were very kind and understanding! I highly recommend having this fantastic crew take care of your cleanup/dryout needs!

So my basement flooded. Called SERVPRO of Fenton after I get the green light from my insurance company. They send Dave Flood to lead the dry out and restoration. Yeah that's right, guys name is Dave Flood. Lol. Great guy, even better customer service. Highly recommend. #DaveFlood

A Big Shout -out to Dave Flood,Justin,James, Eric,and the crew at SERVPRO NW Genessee County Fenton for their Very Professional and timely Cleanup and Restoration of our Sewage backup disaster!They were Professional and exhibited understanding and empathy at a time needed most! Highly recommend SERVPRO in any crisis!