What our Customers say...


The hose came off my washing machine while I was at work and flooded my entire laundry and storage room. My insurance agent told me to call SERVPRO, and they were at my house that same day. Not only did they take care of the water, but they cleaned and returned my belongings to me as good as new. I would recommend them to anyone.

I want to give a great recommendation for customer service and excellent work!! You made sure I was happy and didn't waste any time in coming back to redo my carpet. Drew and Myles deserve 5 stars!!! definitely will highly recommended your company!!!

Great company I highly recommend checking them out

Did an awesome job at our gym CrossFit Tuebor West in Fenton cleaning our carpets after a messy winter. Super professional and thorough. Restored to brand new! Give them a call.

SERVPRO has been the answer to all my woes. Massive water damage to a finished basement due to sump pump failure left me in despair & anguish. The team arrived to my home in the late evening hours to cut, bag, pack & carry up a seemingly endless flight of stairs, 50 bags of soaking wet pad & carpet.They worked expeditiously with an with an upbeat, professional demeanor, as well as, conscientiousness for the care of my home & belongings. They showed a great sense of empathy for my stressful situation as they explained to me, very patiently, each step of the mitigation process. Kudos to the team! You Rock!!!

They worked so hard and meticulously and explained everything before, during and after. We felt right at ease by their professionalism and great customer service. Thank you so much!!

[They] helped so much when we needed them the most for drying out our home. We highly recommend them if you need anything done.

Could not speak higher of their professionalism! Highly recommended to anyone needing any restoration!

"Had a room with an odor problem that I had been trying to fix for almost a year. Tried odo-ban and all it did was make the room smell like a cleaner instead of fixing the problem. SERVPRO looked at the room had a plan and executed it within 72 hours completely fixing the odor issue. Very knowledgeable and professional people. Also willing to explain and instruct on future issues and how to solve them. Would recommend to anyone!"

"SERVPRO was courteous, polite, and helpful throughout the duration of the job"

"I would recommend SERVPRO to my friends and family"

"The onsite staff were very professional, prompt, and accommodating to our needs. Thank you."

"On-site personnel were prompt, courteous, and attentive to my concerns."

"I was impressed by the SERVPRO's on site personnel."

"James, Dave and Tim have done an excellent job, Thanks."

"They did a great job. Very fast service! Well done!"

"Very professional & knew what they were doing. I'm impressed."

"Direct with insurance company made it easier & was a big plus"

"Great people. Very professional and prompt. Very competitive pricing. I would HIGHLY recommend Josh and his crew."

"You do a good job, keep it up!"

"Serviceman was on time, neat,courteous, did a great job. He moved all the furniture, and put it all back."

"Our toilet flooded our upstairs bathroom and into the hallway. We called SERVPRO to help us. The staff was very polite, and truly made us feel as if we were important and cared for. They came out quickly, and got the job done in a good time period. I would recommend them again and again."

"Everyone worked so hard and was so personable- Loved these guys- really tried to do their best to get of all of the water and mold."

"Everything was amazing."

"Everyone was courteous and knowledgeable about their job."

"A horrible experience, which was made better once I called SERVPRO of NW Genesee County. This organization is what a company that specializes as a flood damage repair service should be."

"SERVPRO of Fenton took care of everything after a nearby lake spilled over into my house. From boxing stuff up to pumping out the water, drying everything out, and tearing out the damaged parts...they did it all. Awesome job!"

"Was happy with how my home looked after it was all said and done. I would recommend to family and friends."

"Highly satisfied and would use again if I had another flood"

"Friendly and dependable. Would recommend to anyone"

"Would use you again, but hope I never have to" 

"Our basement flooded, I called SERVPRO and they had a guy named Dave call me right away. He came out the same day and checked around, checked all of the walls and floor. We had already ripped up the carpet and did the demo work ourselves. Dave sent a team in to dry out the area. All in all, we were very happy with the promptness and attitudes of the workers. Very polite workers. I would recommend them most definitely."

On site personnel did an excellent job and im very pleased with their performance. THANK YOU SERVPRO!!!!!!!

Great service and Branden and Cody were very helpful and knowledgeable about the process.  

Both techs were GREAT and put us at ease with regards to any damage and cleaning.

 I came home from vacation and was devastated to find my basement had flooded. A flooded basement is stressful and inconvenient. Thanks to Matthew and Betsy, that stress and inconvenience was greatly reduced! They completely understood my situation, frame of mind, and got me through one of the most devastating events as a homeowner.

I'm so thankful for Matthew and his help, assistance, guidance, and advice. Best kept secret on your team! I will refer him to all my friends, family, and neighbors. Thank you so much!


Josh and the amazing team at SERVPRO went so far beyond the scope of the job it was not funny. This guy truly cares about his customers and really knows the job in and out. They take care of people who are having the worst possible day ever, and they see it through. Very stand up company that understands business and communicates well! Highly recommend them!

I had a water leak, contact my insurance, who in turn contacted SERVPRO. The project manager, Dave was here in less than two hours. He brought in two service men, they were fast, very efficient, and most of all they didn't mind my 200 questions. They were very kind and understanding! I highly recommend having this fantastic crew take care of your cleanup/dryout needs!

So my basement flooded. Called SERVPRO of Fenton after I get the green light from my insurance company. They send Dave Flood to lead the dry out and restoration. Yeah that's right, guys name is Dave Flood. Lol. Great guy, even better customer service. Highly recommend. #DaveFlood

A Big Shout -out to Dave Flood,Justin,James, Eric,and the crew at SERVPRO NW Genessee County Fenton for their Very Professional and timely Cleanup and Restoration of our Sewage backup disaster!They were Professional and exhibited understanding and empathy at a time needed most! Highly recommend SERVPRO in any crisis!