What our Customers say...


HUGE shout out to Mark, Tom, Shane, and Dan today for responding quickly to our water loss situation today. They were very professional, polite, hard working, easy to talk to, and informative. I am already breathing a lot easier knowing that SERVPRO is taking care of it. Top notch crew you have working there!

Mark , Steve , Chad and Tiffany have done a fantastic job with the situation I have in my home . They have went above and beyond to accommodate , help and do anything they can to make a bad situation less stressful . I would recommend serve pro to anyone in need of the services you provide . They all definitely deserve FIVE STARS ??

We had a water line break in our bathroom and went into the basement in a bedroom. A Horrible mess. We want to Thank all the employees that came to help clean up .A Great Staff of people. Shane, Dan,Courtney, Stephanie,Fernando, Justin . Your all Great workers. We will be happy to recommend this company .Thank You again SERVPRO.

Our finished basement flooded and we had just moved into the house so all of our belongings were down there as well. My insurance company recommended me to call SERVPRO and I couldn't be more thankful to have had them come out. They arrived at my house within a couple hours and were on it! Shane, Dan, Justin, and Courtney were so incredibly polite and helpful. They were very open to me asking a ton of questions and were super knowledgeable in what they do. They never seemed annoyed with what they had to do or with me asking them so many questions. They are truly a great group of people to have worked with! I knew that we could trust them 100%. I know that we won't have to worry about any more damage from the water because of this company, which is such a huge relief! Now we can start fresh in our basement and get it back to the way we want it. I would HIGHLY recommend them!

Such a great company, kind hard working people!! Had water damage in my basement and they were there within 30 minutes of being called, went right to work, inventoried damaged items and disposed of them, got flooring and drywall out, set up drying machines and left ZERO mess. So thankful for the crew that came out to my home yesterday! You guys rocked!!!

So thankful for the thorough and ready help with our hot water tank damage. When others told us, see you Monday...SERVPRO (Shane and Shina)showed up on Saturday and took action to restore our house. - Tom Forgie

Shina, Mark, Tom and Courtney all did a wonderful job and showed up in a hrs notice!

Both Jordan and Shina were VERY professional AND courteous, something that you don’t find much these days. They were compassionate and understood how devastating the damage was to our family. Every question I had was answered promptly, just like their service was. I’m going with a FULL 5 STARS for this review :)

My husband and I were out of our house for over 3-4 hrs and when we arrived back home we walked into a water disaster! Our kitchen and finished basement were flooded. Refrigerator water line was pouring water everywhere. Called our insurance company and was given SERVPRO as a company to assist. Tom and Mark our awesome team called to give us their approximate time of arrival. They were prompt and courteous arriving when we were desperate for help. We honestly can’t thank them enough for their work and understanding of our situation! We recommend them highly!

Any company that supports local businesses has my respect and recommendation!

Josh and his team did an amazing job getting Salon 416 back in shape!

I had the misfortune of coming back from vacation to find over four and a half feet of water in my basement this past January, my pipes froze up and broke, water ran for over four days. The damage was huge and the cleanup was even bigger than expected. I just came back to an outstanding cleanup job done by Mark Hoffman and Bob Tate, they did way more than they had too to make the basement better than it was?? it was a big clean up job and u guys nailed it so thank you.

So yes, I recommend SERVPRO of Northwest Genesee County for any clean up job, big or small?? I just hope the rest of the rebuild on my home goes as well.

Like most of us downriver, we woke up to a flooded basement. Our insurance company put us in contact with SERVPRO of Northwest Genesee County and they sent Bobby and Mark out. The guys were very professional and efficient. They answered all of our questions and made the entire situation a little more bearable. I would recommend this company and this team to anyone in this situation.

They provide wonderful customer service and proven results!

I would highly recommend SERVPRO. Bobby and Dominique and others did a fine job. Also special thanks to Farm Bureau Insurance and Steve our agent who we contacted first and he started the process of the contacts regarding the leak inside our home and the roof damage. Those of us who work in the people field quite often receive more complaints, than compliments. So I'm happy to give this deserving "shout out."

We had a flood in our basement and SERVPRO was out within hours. Friendly, professional staff. Thank you to Shina & Fernando for all the help. I would recommend SERVPRO of Northwest Genesee County for any water clean up. This is actually 2nd time we have used your services, that's how great the service was!



Great work and customer service! Bobby, Mark, and Jordan from SERVPRO of Northwest Genesee County were the best-polite, efficient, and hardworking! Thank you for getting out to our home as quickly as you did, especially in light of the mass flooding in our area and therefore many homes in need of water cleanup and restoration. We appreciated all your work and the ability that you possessed in helping your customers to stay calm through such a trying experience.



Dave and his team got our flooded basement cleaned and dried faster than I could imagine! They started within a couple hours of our broken well plumbing being fixed, worked out an awesome claim with our insurance company and had our new flooring being installed much faster than we expected. Highly recommend SERVPRO and will definitely use again if needed!



The hose came off my washing machine while I was at work and flooded my entire laundry and storage room. My insurance agent told me to call SERVPRO, and they were at my house that same day. Not only did they take care of the water, but they cleaned and returned my belongings to me as good as new. I would recommend them to anyone.

I want to give a great recommendation for customer service and excellent work!! You made sure I was happy and didn't waste any time in coming back to redo my carpet. Drew and Myles deserve 5 stars!!! definitely will highly recommended your company!!!

Great company I highly recommend checking them out

Did an awesome job at our gym CrossFit Tuebor West in Fenton cleaning our carpets after a messy winter. Super professional and thorough. Restored to brand new! Give them a call.

SERVPRO has been the answer to all my woes. Massive water damage to a finished basement due to sump pump failure left me in despair & anguish. The team arrived to my home in the late evening hours to cut, bag, pack & carry up a seemingly endless flight of stairs, 50 bags of soaking wet pad & carpet.They worked expeditiously with an with an upbeat, professional demeanor, as well as, conscientiousness for the care of my home & belongings. They showed a great sense of empathy for my stressful situation as they explained to me, very patiently, each step of the mitigation process. Kudos to the team! You Rock!!!

They worked so hard and meticulously and explained everything before, during and after. We felt right at ease by their professionalism and great customer service. Thank you so much!!

[They] helped so much when we needed them the most for drying out our home. We highly recommend them if you need anything done.

Could not speak higher of their professionalism! Highly recommended to anyone needing any restoration!

"Had a room with an odor problem that I had been trying to fix for almost a year. Tried odo-ban and all it did was make the room smell like a cleaner instead of fixing the problem. SERVPRO looked at the room had a plan and executed it within 72 hours completely fixing the odor issue. Very knowledgeable and professional people. Also willing to explain and instruct on future issues and how to solve them. Would recommend to anyone!"

"SERVPRO was courteous, polite, and helpful throughout the duration of the job"

"I would recommend SERVPRO to my friends and family"

"The onsite staff were very professional, prompt, and accommodating to our needs. Thank you."

"On-site personnel were prompt, courteous, and attentive to my concerns."

"I was impressed by the SERVPRO's on site personnel."

"James, Dave and Tim have done an excellent job, Thanks."

"They did a great job. Very fast service! Well done!"

"Very professional & knew what they were doing. I'm impressed."

"Direct with insurance company made it easier & was a big plus"

"Great people. Very professional and prompt. Very competitive pricing. I would HIGHLY recommend Josh and his crew."

"You do a good job, keep it up!"

"Serviceman was on time, neat,courteous, did a great job. He moved all the furniture, and put it all back."

"Our toilet flooded our upstairs bathroom and into the hallway. We called SERVPRO to help us. The staff was very polite, and truly made us feel as if we were important and cared for. They came out quickly, and got the job done in a good time period. I would recommend them again and again."

"Everyone worked so hard and was so personable- Loved these guys- really tried to do their best to get of all of the water and mold."

"Everything was amazing."

"Everyone was courteous and knowledgeable about their job."

"A horrible experience, which was made better once I called SERVPRO of NW Genesee County. This organization is what a company that specializes as a flood damage repair service should be."

"SERVPRO of Fenton took care of everything after a nearby lake spilled over into my house. From boxing stuff up to pumping out the water, drying everything out, and tearing out the damaged parts...they did it all. Awesome job!"

"Was happy with how my home looked after it was all said and done. I would recommend to family and friends."

"Highly satisfied and would use again if I had another flood"

"Friendly and dependable. Would recommend to anyone"

"Would use you again, but hope I never have to" 

"Our basement flooded, I called SERVPRO and they had a guy named Dave call me right away. He came out the same day and checked around, checked all of the walls and floor. We had already ripped up the carpet and did the demo work ourselves. Dave sent a team in to dry out the area. All in all, we were very happy with the promptness and attitudes of the workers. Very polite workers. I would recommend them most definitely."

On site personnel did an excellent job and im very pleased with their performance. THANK YOU SERVPRO!!!!!!!

Great service and Branden and Cody were very helpful and knowledgeable about the process.  

Both techs were GREAT and put us at ease with regards to any damage and cleaning.

 I came home from vacation and was devastated to find my basement had flooded. A flooded basement is stressful and inconvenient. Thanks to Matthew and Betsy, that stress and inconvenience was greatly reduced! They completely understood my situation, frame of mind, and got me through one of the most devastating events as a homeowner.

I'm so thankful for Matthew and his help, assistance, guidance, and advice. Best kept secret on your team! I will refer him to all my friends, family, and neighbors. Thank you so much!


Josh and the amazing team at SERVPRO went so far beyond the scope of the job it was not funny. This guy truly cares about his customers and really knows the job in and out. They take care of people who are having the worst possible day ever, and they see it through. Very stand up company that understands business and communicates well! Highly recommend them!

I had a water leak, contact my insurance, who in turn contacted SERVPRO. The project manager, Dave was here in less than two hours. He brought in two service men, they were fast, very efficient, and most of all they didn't mind my 200 questions. They were very kind and understanding! I highly recommend having this fantastic crew take care of your cleanup/dryout needs!

So my basement flooded. Called SERVPRO of Fenton after I get the green light from my insurance company. They send Dave Flood to lead the dry out and restoration. Yeah that's right, guys name is Dave Flood. Lol. Great guy, even better customer service. Highly recommend. #DaveFlood

A Big Shout -out to Dave Flood,Justin,James, Eric,and the crew at SERVPRO NW Genessee County Fenton for their Very Professional and timely Cleanup and Restoration of our Sewage backup disaster!They were Professional and exhibited understanding and empathy at a time needed most! Highly recommend SERVPRO in any crisis!