This was the aftermath of a sump pump failing, causing the water to back up and flood the basement. Unfortunately, these homeowners were unaware of the issue, causing the water to continue to rise up along the walls. By the time the customers called SERVPRO NW Genesee County, the water started to recede. We came in, extracted the remaining standing water, and then dried out the moisture from the basement. We clean up after floods, "Like it never even happened."